FAQ

Have a question? We're here to help. These FAQ's are designed to better provide an understanding of how to place your order with Six Cent Press.

Ordering

How do I get 50 FREE buttons with my order?

If you're a FIRST TIME customer and you're ordering 200+ custom buttons, you will receive an additional 50 FREE buttons with your order. You'll be asked in the checkout if you are a new customer.

Should I place my order through your website or can I call in my order over the phone?

If the following statements describe you, it probably makes sense that you place your order online:

"My artwork is set up in the template and ready to go."
"I place orders online all the time and like it because it's as easy as 1, 2, 3."

If you find yourself saying the following then it's best if you give us a call or email us to place your order:

"I'm not sure if I have my artwork set up correctly."
"I have a few questions about my button order."
"I like the personal touch and want to deal with a real person."

How many button designs can I submit with my order?

Well, that all depends on the quantity you'll be ordering.

10 to 99 Units – You are allowed 1 design.

100 to 999 Units – You are allowed up to 3 designs.

1000+ Units – You are allowed up to 6 designs.

Additional files are subject to a $5.00 fee per design. Please do not submit multiple orders to avoid the file fees, if you do so, your orders will be combined and you will be charged the file fees regardless. *Please submit your designs in separate files.

Does it matter how many colors are in my button design?

No it does not. Color and black & white artwork are priced the same.

Will there be any set-up fees on my order?

We pride ourselves on "No Hidden Fees". There are no set-up fees if your artwork is set up according to our Custom Button Artwork Specifics and in the Template, and within the allowable amount of designs. If you do require assistance with your artwork and set up, we will charge a nominal fee for this service.

Billing & Payment

What method of payment do you except?

We accept the following payments – Visa, Mastercard and Email Money Transfer. If you'll be picking your order up, we can accept Debit, Visa or Mastercard. Custom products are pre-pay only. NSF cheques subject to a $25 fee.

What taxes are included on my order?

Customers will pay the tax based on the Canadian province we are shipping too. Products shipping to US and International destinations will not be charged tax by Six Cent Press but may have to pay State taxes & Duties to the courier upon arrival.

Turnaround & Shipping

How long will it take for you to make my buttons?

We have the fastest turnaround in the industry! You can expect orders under 1000 Buttons to be out the door in 2–3 business days (will vary depending on current workload). If you're looking for larger quantities, it typically takes a few extra days. Feel free to contact us to receive a more accurate timeline.

If you require us to ship your order, make sure to consider transit time. This can be anywhere from 1-7 business days depending on your location & the level of shipping service you select.

I need my custom made pin back buttons tomorrow. Can you make them that fast?

YES we can! Next day rush orders are subject to a rush fee, contact us for details.

Can I pick up an order?

You betcha! If you're located in the Vancouver area, we are more than happy to have you come by to collect your goods. Please visit our Contact Page for our location and hours of operation.

Will I receive a tracking number once my order ships?

Yes, you will receive an email with your tracking information the minute your order is shipped.

What level of service do you offer for shipping?

Because we're often working to meet your tight timelines, we offer a variety of shipping options.

FedEx – 1 Day, 2 Day and Ground
Canada Post – Xpresspost and Expedited

We are also happy to ship on your Courier Account if that is what you'd prefer. Just let us know in advance.

Returns

All sales of customized products are final. It is the responsibility of the customer to submit the proper files, setup within the templates in the requested specifications indicated on our website. Image colours, lightness, darkness of images are not grounds for a refund. If there is anything out of character when we review your files, the customer will be notified. If colour matching is a concern, a physical button proof can be sent out for approval upon request.

There will be a 10% Restocking Fee on all DIY button making machines & punches returns. All sales final on button making components.

DIY

I don't have a Tecre Machine. Will your parts still work with my machine?

It would be best to call us to receive samples of the button parts for you to try in your machine. You may also request samples by emailing sales@sixcentpress.com

Do the Button Making Presses have the option of making more than one size button?

No. Tecre DIY Button Machines produce one size only. The dies are NOT interchangeable.

How many button parts come with the DIY Button Making KIT?

You will receive 500 complete button parts, which will make you 500 buttons.

How many buttons can my machine make per hour?

The amount of buttons made is dependent on speed the operator can load the components. The manual machines, if you pre-cut your graphics, can produce 200-300 an hour. Being familiar with the machine and having an organized workspace will help you reach your optimum speed.